BRILLO BUY LLC Happiness Guarantee: Our Easy Return & Refund Policy 🏡

At BRILLO BUY LLC, we want you and your furry friend to absolutely LOVE your new home and garden additions. We’re confident you will, but if for any reason you’re not completely satisfied, our return and refund policy is designed to make things easy and hassle-free. We believe in creating inspired spaces, and that includes making sure you’re happy with every purchase!

That’s why we offer a 30-day, risk-free happiness guarantee. If you’re not thrilled, we’ll make it right. Plus, enjoy FREE return shipping on eligible items!

1. Return Policy Overview: Love It or Return It! ❤️

You have a generous 30 days from the date you receive your order to decide if it’s the perfect fit for your home and your pet. If not, simply follow the steps below to return your item(s) for a full refund. We’re committed to your satisfaction!

  • 30-Day Window: You have a full 30 days to return your purchase.
  • Free Returns: Enjoy complimentary return shipping on most items.
  • Quick Refunds: We process refunds promptly once we receive your return.

2. What Can Be Returned? 🤔

Most items are eligible for return, but here are a few things to keep in mind:

  • Items must be returned in their original condition, with all tags and packaging intact.
  • Items should be unused and free from pet hair, dirt, or other damage. (We know accidents happen, but we appreciate your understanding!)
  • Certain items, as listed in Section 8, are non-returnable.

3. The Return Process: Simple as 1-2-3! 🚀

Returning an item is easier than teaching your dog a new trick! Just follow these simple steps:

  1. Contact Us: Email us at support@brillobuy.shop. Let us know you’d like to initiate a return and provide your order number.
  2. Receive Your Free Return Label: We’ll email you a prepaid shipping label and instructions on how to package your return.
  3. Ship It Back: Pack the item securely, attach the return label to the package, and drop it off at your nearest shipping carrier location.
  4. Relax! Once we receive your return, we’ll process your refund promptly.

4. Refund Methods and Timeframes ⏱️

We’ll issue your refund to the original payment method used for your purchase.

  • Refund Processing Time: Please allow 5-7 business days for your refund to appear on your statement after we receive the returned item.
  • Refund Method: Refunds will be credited back to your original payment method.

5. Exchange Policy: A Perfect Fit Guaranteed! 🔄

Need a different size, color, or even a completely different style? We’re happy to help with exchanges! ❤️

  • Easy Exchanges: Contact us at support@brillobuy.shop or call us at +1 (502) 888-8590 to request an exchange.
  • Subject to Availability: Exchanges are subject to product availability. We’ll do our best to find the perfect replacement for you!
  • Free Return Shipping: We’ll provide a free return shipping label for the item you’re exchanging.
  • New Item Shipped: Once we receive the returned item, we’ll ship out your new selection right away!

6. Return Shipping: On Us! 🚚

We offer FREE return shipping on most items! We’ll provide you with a prepaid shipping label to make the return process as convenient as possible.

  • Free Return Labels: We’ll email you a prepaid shipping label for eligible returns.
  • Easy Drop-Off: Simply attach the label to your package and drop it off at any authorized shipping location.

7. Damaged or Defective Items: We’ve Got You Covered! 🛡️

If you receive a damaged or defective item, please contact us immediately at support@brillobuy.shop. We’ll work with you to resolve the issue quickly and efficiently. We may ask for photos of the damage to help us process your claim.

  • Immediate Assistance: Contact us as soon as you notice the damage.
  • Replacement or Refund: We’ll offer a replacement or a full refund, depending on your preference and product availability.

8. Non-Returnable Items 🚫

For hygiene and safety reasons, some items are non-returnable. These include:

  • Personalized or custom-made items.
  • Edible treats or chews for pets.
  • Items marked as “Final Sale.”

9. International Returns (Currently Unavailable) 🌍

At this time, we only accept returns from within the United States. We apologize for any inconvenience.

10. Contact Information for Return Questions 📞

Have questions about our return policy? We’re here to help!

We’re committed to providing you with a positive shopping experience. Shop with confidence knowing that BRILLO BUY LLC has your back! 💖